Shipping Policy

Effective Date: 2025-10-21

1. Shipping Coverage

My Backyard HQ currently ships orders within the USA only. We do not offer international shipping at this time.

2. Shipping Cost

We are pleased to offer Free Shipping on all orders within the USA. No minimum purchase is required.

3. Estimated Delivery Time

All orders are processed and shipped within 1 to 3 business days after payment confirmation.

Estimated delivery time is 3 to 9 business days after your order is shipped.

Delivery times may vary based on your location and carrier conditions.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

If you do not receive tracking information within 3 business days, please contact us at support@mybackyardhq.com.

5. Delivery Method

Orders are shipped via trusted carriers to ensure safe and timely delivery. Deliveries are made to your provided address within the USA.

6. Shipping Restrictions

We do not deliver to P.O. boxes or APO or FPO addresses.
We do not ship outside the USA.

7. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the estimated delivery time, please contact our customer service within 7 days of the expected delivery date. We will investigate the issue and send a replacement or issue a refund when necessary.

8. Contact Information

For questions or assistance with your shipment, please contact us.

Email support@mybackyardhq.com
Phone 877-471-3888
Address 20015 S LaGrange Road, #1004, Frankfort Illinois 60423

9. Policy Updates

PML ECommerce Enterprise LLC. reserves the right to modify or update this Shipping Policy at any time. Changes take effect immediately upon posting on our website at mybackyardhq.com.

Thank you for shopping with My Backyard HQ.